Policies

Animal Testing:
Plum Hill products are cruelty-free. As animal lovers ourselves, we never test our products on animals, nor will we ever.

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Sales Tax:
Idaho residents will be charged 6% sales tax.

Return Policy:

We will gladly exchange your unopened/unused product if returned within 7 days. If product is damaged during the shipping process, we will replace your product if we are notified of the damage within 7 days. We do not refund the cost of shipping.

Please make sure your name and address is correct, if not it will cause a delay in shipment and extra charge

Thank You

 

 

 

 

 

 

 

 

 

 

if it not it will result in a delay and extra charge to resend products

Check Return Policy:
There will be a $35.00 check return fee

Shipping Policy:

  • Shipping is handled USPS, Fed-Ex or UPS, whichever is least expensive for our customers.
  • Almost always, we ship your product immediately. If there is going to be a delay, we will notify you via e-mail. You should expect to see your products within 5-7 days of placing your order. If they don't arrive please e-mail us at jeanne@plumhill.net. Please contact us directly for any special shipping requests and we will do our best to make arrangements.
  • We are happy to accept international orders, however we will have to e-mail you the actual shipping costs and approval to ship.
  • In an effort to recycle, we reuse shipping boxes, packing peanuts, paper and bubble wrap if they are in good condition.
  • Free shipping does not apply for Wholesale Accounts
  • Please make sure you enter your credit card information and mailing address, zip code corectly as this will cause a delay in your shipment
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